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 Can
I setup custom error pages?
Yes! The NetHost Control Panel includes an
easy to use Custom Error Pages section which allows you to
setup your own customised error pages.
Are
your servers backed up?
Yes! As well as operating a hardward raid
setup we make daily backups to a second hard drive. Servers
are also backed up weekly to an off-site backup server. It
is always recommended however that clients maintain their
own backup of their website locally.
Can
I setup password protection for certain directories?
Yes! The NetHost Control Panel allows you
to setup certain directories to be password protected.
Do
you offer 'free-trials' of your service?
No. Free trials are not offered as they have
the potential to cause security issues. We do offer a 30 day
satisfaction guarantee however. If after 30 days you are unhappy
with our services you can cancel your account for a full refund
(excluding any domain name charges and which
are non-refundable).
Do
I have access to update my site 24 hours a day?
Yes! You can upload files via FTP or using
the NetHost Control Panel's own File Manager at any time,
day or night.
Do
you support Microsoft Frontpage?
Yes! Microsoft Frontpage Extensions are currently
available on all hosting accounts and can be installed via
the NetHost Control Panel or upon request at account setup.
Please note however that ongoing support for Microsoft Frontpage
Extensions is not guaranteed as the software is no longer
being updated.
How
easy is it to move my website to NetHost from my current host?
Moving from another website host requires
you to upload your site to our servers and make any necessary
configuration changes using our Control Panel (for email databases
etc). It also requires you to change the nameservers for your
domain name to those listed in the Welcome Email you will
receive when you signup with us, this email includes further
instructions on how to change the nameservers and we can even
complete this on your behalf if you would prefer (free of
charge). If you would like us to do this simply select this
option when you signup.
How
long does it take for a new account to be setup?
Accounts are usually setup within a few hours
of your order being received (during NZ business hours). We
manually screen all new signup's to ensure no inappropriate
accounts are setup (such as spammers).
How
long does it all take to switch my Existing Website over to
NetHost?
The time it will take depends on how quickly
you can re-upload your website and how long it takes for your
domain name to resolve to our servers, this can be anywhere
from 12 - 72 hours depending on the type of domain name you
are using.
If
I signup, do I already have to have a domain name?
No, if you do not already have a domain name
we can register one for you. Simply select this option when
you complete the signup form. Pricing for domain registration,
and more information on this service can be found here.
What
happens if I exceed my allocated bandwidth?
If your account reaches its bandwidth limit
in a particular calendar month your site will be automatically
suspended until the start of the next month, usually however
we will contact you before this happens and suggest your upgrade
to a higher plan to ensure your site is not suspended. You
can purchase additional bandwidth for your account if needed,
charges for this are listed here.
What
is your policy on SPAM?
We have a zero tolerance policy on spam. Any
activities that are deemed by us to be spam will result in
immediate suspension of your account pending an investigation.
If you are concerned that your activities may be deemed spamming
please contact us first for
clarification.
Will
my site be able to be accessed without the ‘www’
at the start of the address?
Absolutely! Unlike some web hosts we do provide
access to your site without the 'www' prefix.
Why
don't you offer unlimited bandwidth?
Simple, it doesn't exist! Any host claiming
'unlimited bandwidth' is lying and will usually include a
clause in there terms and conditions along the lines of "Unlimited
Bandwidth within reason". If you are concerned our bandwidth
limits will be insufficient for your needs please contact
us, we may be able to offer a custom hosting solution
that better suits your needs.
Other
Questions?
If you have a question not dealt with here please contact
us.
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